AJ
Alistair J

1 reviews | Active since Oct 2011

03 Feb 2015, 08:28

R49 cellphone without my knowledge

I recently received an sms informing me that I have been converted to a Vodacom contract & funds will be deducted from my account, upon contacting Vodacom I was informed that it was Edgars. <br> <br> I visited the Edgars store in Kenilworth & spoke to the relevant dept regarding it, they have informed that I would get a call in 24hrs to cancel the contract. It also shows on the Edgars system that I have a Cell C contract of which I have none<br> <br> I have not received such a call yet, I have not agreed to this contract nor do I want it. It has caused frustration because I have made numerous calls to various departments & just gets transferred from the one to the other.<br> Sometimes the call gets dropped while I'm still on hold.

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Replies (1)
Edgars
Edgars's reply04 Feb 2015, 11:05
Official
Hello neoamj,

Thank you for raising your apprehensions with us. Please note we have liaised with Finrite to cancel the airtime subscription and also migrate your cell number to prepaid. We apologise for the overall experience, but we assure you the money debited will be reversed back into the account.
Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number

Kind regards.
Edcon customer experience team,
***

Best regards,