R25 SMS AIRTIME

On the 13 May 2015, i called Edgars call centre to ask why i have been charged R25 a month for some airtime subscription which i did not request and i am not even getting any airtime from Edgars. The have been deducting R25 a month from November 2014 to date . That is R175.00. An agent at the call centre told me to call another number which is *** where i then spoke to Buyisiwe who took my details and said that she is requesting a refund and someone will call me within 24 - 48 hours. Today is the 25 May 2015, i did not receive any refunds or any phone calls. It has been 288 hours and no response. Edgars is too quick to charge the account but when we request a refund for something we did not get or request it takes for ever. Please this is really pathetic customer service, we cannot be calling ten different people for something that is our, so please all i want is my REFUND OF R175.00 AND FOR EDGARS TO STOP CHARGING ME R25 A MONTH.