1 reviews | Active since Mar 2009
R22.80 service fee
<p>On my recent visit to Edgars I was told by the cashier that I need to sign to accept the mandatory R22.80 monthly charge that will be levied against my account. I enquired about this and she told me that it will be mandatory for all account holders.</p> <p> </p> <p>Why should we pay for this? Even though my account balance is R0.00 I will still owe this monthly fee. I refused to sign and accept this and was informed that my account will be closed if I do not accept. Well go right ahead! I think in this day and age, Edgars needs its customers more than the customers need Edgars. Edgars in making their customers pay for their poor management practices that have put Edgars in the poor financial position that they find themselves in. Well good luck.... I will not pull you out of your hole.</p> <p> </p> <p>So please go on and close that account of mine.... There is always Truworths, Markhams, Woolies etc that dont charge me this amount.</p> <p> </p> <p>Please dont bother responding with the standard response that you have been sending to other complainants. </p>
We must apologise for the delayed response.
Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .
As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly.
Please be advised your have not provided us with your account or ID number for further assistance.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .
As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly.
Please be advised your have not provided us with your account or ID number for further assistance.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***