1 reviews | Active since Nov 2015
R2000 Intrest to Pay, only to be refunded.
Edgars has been billing me for a 12 Month interest account for many years and I opened a 6 month account. This was to avoid interest as it is against my religious believes.<br> I spoke to Lee Naidoo who was very helpful and advised the change in my account was in error and the interest was app**** incorrectly and would refund me the interest charges app**** to my account.<br> I have requested for my account to be placed on 6 month account were Lee has advised I will need to clear my over R 12 000.00 Balance in order to pay the interest and have the cash refunded to me. To which I responded why I would credit my account for more than R2000.00 and this will only allow me to purchase at Edgars, which is unfair.<br> I have now cleared my balance and called the contact centre and the matter has not yet been resolved. There is a remaining balance of R2300, which is the interest charges and I should not be requested to pay the interest just to have it refunded to me again. This is an inconvenience to me as R2300.00 is allot of money and I have been more than understanding to clear my balance.<br> Please contact me with the resolution as I would like to use my account.
Thank you for raising your account concerns with us. Please be advised we have referred this query to the accounts department to address. We sincerely apologise for the overall experience. We assure you concrete feedback will be given to you shortly,
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards
Edcon customer experience
***
Thank you for raising your account concerns with us. Please be advised we have referred this query to the accounts department to address. We sincerely apologise for the overall experience. We assure you concrete feedback will be given to you shortly,
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards
Edcon customer experience
***
