lG
lynette G

1 reviews | Active since Feb 2017

24 Feb 2017, 11:17

R100 voucher with a snag

<p>on 17 February i reeived a voucher from Edgars online for R100. I am a regular online shopper and proceeded to purchase an item for R746.25 </p> <p>I entered the voucher number, I got the message that the number is not valid. I proceeded with the order and never got the R100 off. I called the call centre and was told that I should proceed and send through the error message and the order number for the voucher to be redeemed.</p> <p>I called in on Monday and spoke to Sibosiso and was given a ref number ***/Go on ***. i was told that the problem would be solved and I would receive feedback. I called the same number now on 24 February and am told that the voucher was a marketing error and only for first time online shoppers and I wouldnt qualify for the R100 off. I am not happy as the email was sent to me and marketing should have been aware to whom to send it to. I did the purchase as i was told that the R100 voucher would be redeemed. Had i known there was some gliche in the voucher, I wouldnt have purchased anything. I want the R100 voucher redeemded and my account credited as I was told.</p>

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Replies (1)
Edgars
Edgars's reply25 Feb 2017, 11:40
Official

Kindly be advised that we have escalated the matter to the E-Commerce Online team regarding the voucher concern as we have other customer's who did not get the discount as well, the matter is being investigated and our valued customers will be assisted accordingly once done, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***.