1 reviews | Active since Aug 2013
QUICK TO TAKE - MONTH TO PAY
My father (a pensioner, who has a heart problem) made an accidental payment to Edgars - he owes NOTHING, he notified the Bank and Edgars immediately about the error - to date he has had no joy in getting the money back (His Rent). He is in the position of loosing his place of residence because EDGARS has NOT paid the money back. You are quick to take money that is owed but when you owe a customer it takes a month. He now has to wait another 48 hours after being promised that it would take 10 days... Banking is 2 days and its in your account. This is absolutely ridiculous after EDGARS has confirmed they have received the incorrect amount. My mother who is not well either is running around trying to sort this out. CUSTOMER SERVICE??? This is being posted to Twitter as well...
Thank you for bringing this matter to our attention, We must apologise for the inconvenience and frustration caused to you and your father.
Please be advised your query has been escalated to the accounts department with regards to the time take to have the reversal done , you will be receiving direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, We must apologise for the inconvenience and frustration caused to you and your father.
Please be advised your query has been escalated to the accounts department with regards to the time take to have the reversal done , you will be receiving direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***