Query Unresolved

<p>Dear Edgars,</p> <p> </p> <p>I’ll try and keep this short and polite but do bear in mind I am frustrated at your service. If you require more info, I can send a detailed email of how I’ve attempted to contact Edgars to resolve this matter. I have detailed notes of time and dates, reference numbers and consultants I spoke to.</p> <p> </p> <p>A few years ago, I closed my Edgars account. I think it was at the Eastgate store. Imagine my surprise when at the beginning of June when I received a letter of demand for my outstanding balance for mobile content.</p> <p> </p> <p>Since then, I’ve tried calling Edgars a number of times to try and resolve this matter but still a small amount has not been reversed i.e. the interest on late payment. Whenever I call the call centre, they noted they called me to resolve the matter but I only received one call from Edgars and that too on a Saturday. I wonder if they are calling the correct number as the number on the system was not mine. I tried changing this a few times rather unsuccessfully. Only on the last 2 or 3 calls they had my correct number. I hope it hasn’t reversed to the wrong number.</p> <p> </p> <p>Now, I kindly request that this matter is attended to:</p> <p>- Please reverse this amount. Account must be brought to zero.</p> <p>- Close the account. Note: I will not go into a store to close this account as I have no guarantee that the account will be closed.</p> <p>- Thereafter, mail me a letter stating that the account is closed so that if this unfortunate incident happens again a few years down the line, I have proof that Edgars internal controls are at fault.</p> <p> </p> <p>Anticipating your speedy reply.</p> <p> </p> <p>Kind regards,</p>