1 reviews | Active since Aug 2011
query on SMS subscription charge to my account
On querying an amount of R41.50 being debited to my account each month the store could not assist me - They tried phoning the customer care line but no response at all - I then tried on two further occassions but unable to get through phone just rings and rings.with no response to my call - I went into the store again last Saturday and they tried to phone the call centre again - eventually someone did answer and gave Ashraf the employee at the Long Beach mall branch another no. 30 minutes later still unable to reach them. I want to know when I agreed to this subscription and where do I find the SMS' I must add that both employees at the branch were pleasant and helpful - There is no other means of communication to Edgars other than calling the customer care line no. ***
Please be advised that your concerns regarding been subscribed for a cell phone airtime without your content and to this day it has not been cancelled. we would like to assure you that your service experience will be discussed with the R.M.C.S management directly for immediate intervention who will provide feedback to you shortly. We apologise for any inconvenience caused to you.
Your reference number is: ***/GO
Kind Regards,
Edcon Customer Experience Team,
***
Please be advised that your concerns regarding been subscribed for a cell phone airtime without your content and to this day it has not been cancelled. we would like to assure you that your service experience will be discussed with the R.M.C.S management directly for immediate intervention who will provide feedback to you shortly. We apologise for any inconvenience caused to you.
Your reference number is: ***/GO
Kind Regards,
Edcon Customer Experience Team,
***