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Ntsoaki N
1 reviews | Active since Sept 2018
02 Nov 2018, 09:05
Query not Resolved
Edgars collections department has been harassing me with calls, Emails and SMS even though I queried with them them the money that was debited on my account without my consent. The company RMS that they gave my account details to, promised to retrieve the conversation when I rejected their offer of their promotion and make a reversal hasn't done that.
Please help me in solving this problem, so that I can have my peace of mind. They always promise to resolve the matter but nothing has been don.
Thanks
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Edgars's replyOfficial
02 Nov 2018, 17:39Thank you for making contact with us regarding the reversals of the airtime/data subscription on your account . We are following up with our third parties regarding the reversals and final feedback will be provided to you. Please accept our sincere apologies for the frustrations and disappointment caused to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply02 Nov 2018, 17:39
Official
Thank you for making contact with us regarding the reversals of the airtime/data subscription on your account . We are following up with our third parties regarding the reversals and final feedback will be provided to you. Please accept our sincere apologies for the frustrations and disappointment caused to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,