JL
Juanita L
1 reviews | Active since Nov 2011
08 Sept 2015, 08:20
Query not resolved
am still waiting for query ***/GO to be resolved. Although I have received a few phone calls from EDCON staff nothing has been done to resolve the fact that more that R3,000 disappeared from my Gift Card. I will not leave this until it is resolved and will find out how to get hold of senior management in order to have this resolved.
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Edgars's replyOfficial
09 Sept 2015, 13:47Hello juanita.langley,
Thank you for taking the time and addressing your service experience with us. According to the feedback from our Gift Card department is that the matter has been resolved and you were notified.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. According to the feedback from our Gift Card department is that the matter has been resolved and you were notified.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Best regards,
Edgars's reply09 Sept 2015, 13:47
Official
Hello juanita.langley,
Thank you for taking the time and addressing your service experience with us. According to the feedback from our Gift Card department is that the matter has been resolved and you were notified.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. According to the feedback from our Gift Card department is that the matter has been resolved and you were notified.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Best regards,