FS
Ferdinanda S
1 reviews | Active since May 2020
19 May 2020, 14:08
Query concerning Online Order - No Response
I placed an online order with Edgars on 27 April 2020. The status of the order still shows "Processing" since the day I placed it and when trying to call their Online Order department, I don't get any answer. No one is even replying on the emails that I sent! POOR POOR Service - definitely not ordering from them again!
Helpful (0)
Replies (2)0
Replies (2)
Edgars's replyOfficial
20 May 2020, 15:28Good afternoon Ferdinanda
We hereby acknowledge your complaint logged.
Please note that we have tried to make contact with you telephonically with no success.
Kindly be advised that the matter has been taken up with our online fulfilment team for urgent investigation and feedback will be provided in the next 2 business days.
The reference number for your query is: ***/GO
Kind RegardsCustomer Experience Team
We hereby acknowledge your complaint logged.
Please note that we have tried to make contact with you telephonically with no success.
Kindly be advised that the matter has been taken up with our online fulfilment team for urgent investigation and feedback will be provided in the next 2 business days.
The reference number for your query is: ***/GO
Kind RegardsCustomer Experience Team
Best regards,
Edgars's reply20 May 2020, 15:28
Official
Good afternoon Ferdinanda
We hereby acknowledge your complaint logged.
Please note that we have tried to make contact with you telephonically with no success.
Kindly be advised that the matter has been taken up with our online fulfilment team for urgent investigation and feedback will be provided in the next 2 business days.
The reference number for your query is: ***/GO
Kind RegardsCustomer Experience Team
We hereby acknowledge your complaint logged.
Please note that we have tried to make contact with you telephonically with no success.
Kindly be advised that the matter has been taken up with our online fulfilment team for urgent investigation and feedback will be provided in the next 2 business days.
The reference number for your query is: ***/GO
Kind RegardsCustomer Experience Team
Best regards,
FS
Ferdinanda S's updateReviewer Update
20 May 2020, 16:06Please do try to make contact with me again as your Customer Service Line keeps on ringing for more than 30 minutes! I'm really disappointed in your service and believe me - will NOT order from you again!
FS
Ferdinanda S's update20 May 2020, 16:06
Reviewer Update
Please do try to make contact with me again as your Customer Service Line keeps on ringing for more than 30 minutes! I'm really disappointed in your service and believe me - will NOT order from you again!