1 reviews | Active since Jan 2014
Queries outstanding for two months. POOR SERVICE
<p>Good Day.</p> <p>It is now two months since i have first contacted you regarding the refunds and cancellations on my account. I'v received my latest account and the statements is a mess.</p> <p>Could you please explain the following to me.</p> <p>Where does the opening balance of 2 099.66 come from? The previous statement i received showed a closing balance of R 132.46.</p> <p><br />What is the following adjustments for:<br /> <br />29/06/16 PRINCIPAL CREDIT ADJUSTMENT 8.05-<br />29/06/16 PRINCIPAL CREDIT ADJUSTMENT 226.19 - <br />29/06/16 PRINCIPAL CREDIT ADJUSTMENT 180.00 -<br />29/06/16 SMS AIR SUBSCRI0000 486.00 -<br />29/06/16 PRINCIPAL DEBIT ADJUSTMENT 414.24</p> <p><br />Please note that i have requested to cancel the VIP club fees two month ago and you are still deducting it from my account.</p> <p>Further more the MTN airtime refund of R486.00 is not the total amount owned to me. This is only for six month and the airtime has been deducted from my account from August 2014 and none of this has been credited to my MTN account. According to my calculations Edcon owes me 22 x R81 which is equal to R 1782.00.</p> <p><br />I have been very patient until now. Could we please find a way of resolving this A.S.A.P. as i do not want my account to be in arrears but at this stage i do not even know the correct amount owned to you.</p> <p>Kind Regards</p>
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number ********** 629/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number ********** 629/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Good Day,
This is the same message i receive everytime that i write an email to you. It also does not help contacting your customer experiance team as they are not able to assist me. Everytime the call drops after 20min.
Good Day,
This is the same message i receive everytime that i write an email to you. It also does not help contacting your customer experiance team as they are not able to assist me. Everytime the call drops after 20min.
Your responce of:
Good day Mr van Tonder
In response to your email received, please note that the adjustments indicate a reversal. After the balance of R132.46 there were purchases made at Edgars Mall at the Reds, R 1899.65 on the 26th May 2016 and R1170 on the 8th June 2016
The Club VIP has been cancelled as requested.
Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.
It is not sufficiant.
You are not saying what the adjustments is for. What is the positive adjustment of 29/06/16 PRINCIPAL DEBIT ADJUSTMENT 414.24 for on my account. I also have no record of purchasing anything at mall at reds on the 26th of May. I made a cash purchase at Edgars at Centurion mall on the day.
When will all the MTN airtime be refunded to my account as you have only refunded six moths and there is still another 18 months + outstanding. This has been going on for 2 and a half month. Please can we resolve this
Your responce of:
Good day Mr van Tonder
In response to your email received, please note that the adjustments indicate a reversal. After the balance of R132.46 there were purchases made at Edgars Mall at the Reds, R 1899.65 on the 26th May 2016 and R1170 on the 8th June 2016
The Club VIP has been cancelled as requested.
Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.
It is not sufficiant.
You are not saying what the adjustments is for. What is the positive adjustment of 29/06/16 PRINCIPAL DEBIT ADJUSTMENT 414.24 for on my account. I also have no record of purchasing anything at mall at reds on the 26th of May. I made a cash purchase at Edgars at Centurion mall on the day.
When will all the MTN airtime be refunded to my account as you have only refunded six moths and there is still another 18 months + outstanding. This has been going on for 2 and a half month. Please can we resolve this
It is 3 months since i have first queried the MTN airtime deductions and it is still not resolved.
It is 3 months since i have first queried the MTN airtime deductions and it is still not resolved.
It is now almost four months and my queries is still not resolved. What should i do to resolve this. I have mailed 50 times i called your call center but they are not geared to resolve my queries. I have posted on Hello Peter, after all of this you still not responding with a definite solution all that you are saying is that you have escalated the matter. Now you are sending me letters from your collections department demanding payment when my account queries are not resolved. I am going to escalate this to your EXCO as you have had enough time to resolve this.
It is now almost four months and my queries is still not resolved. What should i do to resolve this. I have mailed 50 times i called your call center but they are not geared to resolve my queries. I have posted on Hello Peter, after all of this you still not responding with a definite solution all that you are saying is that you have escalated the matter. Now you are sending me letters from your collections department demanding payment when my account queries are not resolved. I am going to escalate this to your EXCO as you have had enough time to resolve this.
It is now almost four months and my queries is still not resolved. What should i do to resolve this. I have mailed 50 times i called your call center but they are not geared to resolve my queries. I have posted on Hello Peter, after all of this you still not responding with a definite solution all that you are saying is that you have escalated the matter. Now you are sending me letters from your collections department demanding payment when my account queries are not resolved. I am going to escalate this to your EXCO as you have had enough time to resolve this.
It is now almost four months and my queries is still not resolved. What should i do to resolve this. I have mailed 50 times i called your call center but they are not geared to resolve my queries. I have posted on Hello Peter, after all of this you still not responding with a definite solution all that you are saying is that you have escalated the matter. Now you are sending me letters from your collections department demanding payment when my account queries are not resolved. I am going to escalate this to your EXCO as you have had enough time to resolve this.