1 reviews | Active since Aug 2015
queried balance on account call was dropped
I've been querying my account for more then a week now an never got any response for a payment made last month on the 27th was not updated or reflecting finally today payment updated but still a balance was outstanding when speaking to nokuthula she would not understand what i as trying to explain to her then she put me on hold for a long while eventually when she came back online she said thanks for holding then dropped the line .i am very upset an ****ed off as i never got any answers or any way to resolve the issue i was having instead i dealt with a woman trying talk loaded then was.i refuse to pay for an amount that i don't think i our an especially when it wasn't my fault they couldn't do there job right.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we agree that staff that is unhelpful is unacceptable.
Kindly be advised that you have been forwarded a paid up letter and your account has been closed as per your request.
The reference is as follows: ***/GO
Please also be advised that the concerns you have raised regarding the service experience received, has been forwarded to the accounts department management to address with staff accordingly.
Should you require further assistance, kindly contact our accounts department on ***and you will be assisted accordingly.
Thank you for your patience.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we agree that staff that is unhelpful is unacceptable.
Kindly be advised that you have been forwarded a paid up letter and your account has been closed as per your request.
The reference is as follows: ***/GO
Please also be advised that the concerns you have raised regarding the service experience received, has been forwarded to the accounts department management to address with staff accordingly.
Should you require further assistance, kindly contact our accounts department on ***and you will be assisted accordingly.
Thank you for your patience.
Kind regards,
Edcon customer experience team,
***