1 reviews | Active since Dec 2014
Quality of baby clothing bought at Edgars Fourways
I have two children and spend a lot of money on baby clothes. Because of my Edgars account I prefer to purchase items at Edgars' stores. However I can't accept the quality anymore. Three weeks ago I bought a baby-grow and when I dressed my baby girl in it for the first time the one clasp just came off. Another example is a lovey mini mouse baby-grow, it was almost too big for my little girl but when I pick her up all the clasps come loose - every time. I am so upset about this because it is just too much of a mission to go back and return or exchange the items. I'd rather not buy anything there anymore. I have not had any issues with the quality at Woolworths and they cost the same, mostly.<br> <br> I also find the variety lacking in boy clothing (age 2-3 years, especially non-skinny jeans and warm comfortable winter tops) and 6-9/12m baby-grows for girls (winter).<br>
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. If the item is not in an original condition and has a manufactures default then the store manager will use his discretion. Please note the original proof of purchase is required when returning the item. Our buyers will also be notified of this query.
We apologise for the overall experience.
Please find your reference: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. If the item is not in an original condition and has a manufactures default then the store manager will use his discretion. Please note the original proof of purchase is required when returning the item. Our buyers will also be notified of this query.
We apologise for the overall experience.
Please find your reference: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***