KG
Kelvin G
1 reviews | Active since Jun 2013
11 Mar 2015, 00:37
Quality is pathetic!!!
I have bought a pair of Pro Active shoes from Edgars 3 months ago. During the 3 months, I have exchanged the shoes twice due to the shoe opening up in the front and the second time the sole in the back was loose.<br> Last week, the third pair is wearing out the sole so much that there is a hole through the shoe.<br> I expected at least decent quality products from a store like Edgars!
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Edgars's replyOfficial
12 Mar 2015, 16:17Hello kelvin_govender,
Thank you for raising your apprehensions with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Please note we can only refund or exchange provided that; there is a proof of purchase; the item still has price tag and in its original condition. However, it is different with the branded items as they need to be assessed. Kindly visit the store with the proof of purchase that is not later than six months and the sneakers will be send for quality assessment.
We apologise for the overall experience and we assure you all concerns raised on this query will be addressed accordingly
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Please note we can only refund or exchange provided that; there is a proof of purchase; the item still has price tag and in its original condition. However, it is different with the branded items as they need to be assessed. Kindly visit the store with the proof of purchase that is not later than six months and the sneakers will be send for quality assessment.
We apologise for the overall experience and we assure you all concerns raised on this query will be addressed accordingly
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply12 Mar 2015, 16:17
Official
Hello kelvin_govender,
Thank you for raising your apprehensions with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Please note we can only refund or exchange provided that; there is a proof of purchase; the item still has price tag and in its original condition. However, it is different with the branded items as they need to be assessed. Kindly visit the store with the proof of purchase that is not later than six months and the sneakers will be send for quality assessment.
We apologise for the overall experience and we assure you all concerns raised on this query will be addressed accordingly
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Please note we can only refund or exchange provided that; there is a proof of purchase; the item still has price tag and in its original condition. However, it is different with the branded items as they need to be assessed. Kindly visit the store with the proof of purchase that is not later than six months and the sneakers will be send for quality assessment.
We apologise for the overall experience and we assure you all concerns raised on this query will be addressed accordingly
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,