Quality deteriorated after years of trustworthiness!

I've been buying Kelso jeans from Edgars for the last 6 years, it is all I wear. Because I wear jeans every day I needed something that would last and it did, until recently when I got my new jeans (always 4 pairs to last for the next length of time). Early October 2018 the first one was purchased and then a month later the other pairs. Middle of November one of the pairs' zip stripped completely, and at the end of November another one went. There were two separate instances with two separate pairs where I was out in public and the zips suddenly decided to strip. This has never happened before and with the recent change in the design of the jeans, I am assuming that the quality of the jeans have also deteriorated.

I was forced, in one of the humiliating public instances, to buy another pair of jeans there and then as I was meeting up with friends. I took them all back, even the one out of four which was still fine, to be refunded and informed the staff of the problem. They were very helpful and assisted me in finding jeans with the zipper fully intact. After the refund I bought another four pairs (at a higher price, since the promotions were over) and after wearing them for not even two months I have the same problem with two of my new pairs and living in fear for the two remaining ones. As I am wearing jeans every day and the four pairs get shuffled, I am constantly stressing about the other two pair while I'm either at work or out and about in public. I have not disregarded Edgars yet and am trying to stay loyal because I know the brand and feel comfortable in it.

It is such an inconvenience to once again (in just over a month's time) go back and ask to be refunded or to exchange these pairs of jeans.

I will be forced to seek other places to buy from to avoid any humiliating situations in the future. What once used to be easy and convenient, because it was trusted, has now become fearful and embarrassing - to say the least!