CR
Cate Ramaboea-July
1 reviews | Active since Jul 2016
27 Jul 2016, 05:56
****py service and *****
<p>I took in my Blackberry 9320 for repairs in March 2016, it is end of July now and my phone is till not repaired. since March i called their call centre at least 3 times per month. each time I called I was told to call again because their system wasnt updated or the repairs department is not picking up or that they will call me back. No one ever called me back and I still dont have a phone. </p>
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Replies (3)0
Replies (3)
Edgars's replyOfficial
28 Jul 2016, 08:32Please forward us the name of the store that you visited, so that we may be able to contact them on your behalf and may be able to action the faulty cell phone query as you have stated that the matter has been pending for a long time. We will like to liaise with the store management on the matter reported by our valued customer. Please find the below reference number for your post ********** 178/GO.
Kind regards,
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply28 Jul 2016, 08:32
Official
Please forward us the name of the store that you visited, so that we may be able to contact them on your behalf and may be able to action the faulty cell phone query as you have stated that the matter has been pending for a long time. We will like to liaise with the store management on the matter reported by our valued customer. Please find the below reference number for your post ********** 178/GO.
Kind regards,
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
28 Jul 2016, 08:33Please forward us the name of the store that you visited, so that we may be able to contact them on your behalf and may be able to action the faulty cell phone query as you have stated that the matter has been pending for a long time. We will like to liaise with the store management on the matter reported by our valued customer. Please find the below reference number for your post ***/GO.
Kind regards,
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply28 Jul 2016, 08:33
Official
Please forward us the name of the store that you visited, so that we may be able to contact them on your behalf and may be able to action the faulty cell phone query as you have stated that the matter has been pending for a long time. We will like to liaise with the store management on the matter reported by our valued customer. Please find the below reference number for your post ***/GO.
Kind regards,
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CR
Cate Ramaboea-July's updateReviewer Update
10 Aug 2016, 12:15Two weeks after writing the review and I still don't have the phone or any information on the progress. two days after i posted the review, i got an email from Edcon requesting account information,, which i provided. The Edgars store at waterfallmall called me to assure me that they will call the repair center and get back to me. i have since been waiting for that call and still no phone.
CR
Cate Ramaboea-July's update10 Aug 2016, 12:15
Reviewer Update
Two weeks after writing the review and I still don't have the phone or any information on the progress. two days after i posted the review, i got an email from Edcon requesting account information,, which i provided. The Edgars store at waterfallmall called me to assure me that they will call the repair center and get back to me. i have since been waiting for that call and still no phone.