Putrid service with unacceptable conditions!

This morning I wanted to return an item of clothing I purchased at the Canal Walk branch.<br> <br> I arrived at the store at 08:55. By 09:05 the store doors were still closed but staff and security were moving around inside. They could clearly see customers waiting outside the store. By 09:10 someone walked up to the closed doors and gestured to the security to to open the doors. He then told to go around to the other side as they were still busy opening.<br> <br> I then walked up the escalator that has been out of service for 2 years and proceeded to customer service.<br> i was told the item cannot be returned at that branch because they do not stock it. I insisted that they call a manager who said that the item cannot be picked up on their system. I walked away and the manager continued his conversation and seemed totally dismissive of my obvious annoyance. It is ridiculous. I bought it at Edgars and I want to return it to the store that is convenient for me! <br> <br> I have an account with Edgars for close to 10 years and have never heard of anything like this before!<br> <br> With a balance of well over 10 000, and never once missing a payment, I have cut up and will never purchase at any Edgars again!