rH
ricardo H
1 reviews | Active since Aug 2015
29 Aug 2015, 14:28
put on hold
Called the call centre for edgars ***...finally I get through...I give all my details as the lady asked....then I explain what I needed...then I get put on hold without even telling me that she will put me on hold....then I wait y 5 minutes and decide to put down the fone....then i try to call Kenilworth edgars on the *** no answers. ....at 14h00...!!!! Wow what terrible service....
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Replies (1)
Edgars's replyOfficial
02 Sept 2015, 10:47Hello rhjh,
Thank you for notifying us of the lapse in service. It is feedback from customer's like you that helps us improve on our short comings. Please note we have notified management of the lapse in service in the Kenilworth branch and we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Thank you for notifying us of the lapse in service. It is feedback from customer's like you that helps us improve on our short comings. Please note we have notified management of the lapse in service in the Kenilworth branch and we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Edgars's reply02 Sept 2015, 10:47
Official
Hello rhjh,
Thank you for notifying us of the lapse in service. It is feedback from customer's like you that helps us improve on our short comings. Please note we have notified management of the lapse in service in the Kenilworth branch and we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Thank you for notifying us of the lapse in service. It is feedback from customer's like you that helps us improve on our short comings. Please note we have notified management of the lapse in service in the Kenilworth branch and we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***