1 reviews | Active since Sept 2017
Purschased made without cardholder's permission
On 26 August 2017 I obtained a dual card for my wife at Edgars. We purschased baby goods of R230 at 12:47 on the dual card that was issued to us earlier. At 12:57 another purchased was made on the primary card that is in my name. This transaction was done manually an without my permission or signature. Me nor my wife made this purchase as we were in a hair salon by that time having my hair cut. My wife and I went to Edgars several times after this incident to resolve the matter but the manager and staff on duty failed to help us. I haven't received any feedback on this situation and as a client feel that I'm not getting any assistance whatsoever. I will not recommend anyone to open an account at Edgars as they have poor customer care.
We have forwarded the complaint to the Edgars Herm**** management to address with regards to the ********** purchase that was conducted on the account. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
We have forwarded the complaint to the Edgars Herm**** management to address with regards to the ********** purchase that was conducted on the account. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***