SW
Shanine W

1 reviews | Active since Oct 2017

21 Oct 2017, 20:31

Purchasing online

You the option to purchase online, yet when you want check status of your order this functionality does not work. I emailed the call centre and they escalated to the online dept. I have not received any feedback with regards to this. When you do eventually call you will be giving me the standard script, Who do apologize for the matter. This is not acceptable.

0
Replies (2)
Edgars
Edgars's reply23 Oct 2017, 09:59
Official

We apologise again for any frustrations incurred. Kindly be advised that as per the notes on our system records the Online team management is currently looking into the matter and we have also updated the query with your latest concerns. Feedback will reverted back to you. Query ref no: ***/GO

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply23 Oct 2017, 10:00
Official

We apologise again for any frustrations incurred. Kindly be advised that as per the notes on our system records the Online team management is currently looking into the matter and we have also updated the query with your latest concerns. Feedback will reverted back to you. Query ref no: ***/GO

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,