1 reviews | Active since Sept 2013
purchased a skirt and it looks like someone wore i
My mom purchased a skirt a week ago. It was on a Friday on Saturday when she was packing her things for church that's when she saw that the quality of the skirt is not good. On the Monday when we returned it they refuse to take and said my mom is the one who made it like that. <br> <br> I logged a complain with Edgar's head office and today they call to tell me that my mom wore the skirt and set on a brick that's why its like that.<br> <br> Its not like we want our money back just wanted the same skirt. <br> <br> So they say my mom never took the price tag off. She wore the skirt with it. And they also told me Wilson the store manager says he witnessed the purchase on that day. My mom confirmed that it was just two tellers only.<br> <br> God knows the truth and may he bless u guys. And when they called they told me the cashier was Sylvia but the slip says Nonhlanhla Buda.
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. If the item is not in its original condition, then the discretion lies with the store manager. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. If the item is not in its original condition, then the discretion lies with the store manager. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
