SB
SHANLYNNE B
1 reviews | Active since Dec 2011
07 Sept 2015, 12:22
PURCHASED A R100 TELKOM AIRTIME FROM CELLPHONE
Two weeks ago, I purchased a R100 Telkom airtime from my cellphone and the voucher number they sent me was invalid, I been calling since 24 August just to get ********ted, then I send an email to customer care, they send me a mail telling me to contact the number which I have been calling for the past 2 weeks. I was told I will be sent a new voucher to my cellphone but nothing. There were too many phone calls with different stories I was given. I just want my R100 Telkom voucher, this was pathetic service! Now all I want is my Telkom voucher or my account credited. Is there any1 what can assist me
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
08 Sept 2015, 15:11Hello Shanny32,
We tried contacting you but we couldn't reach you on this number: ***
Please be advised we have liaised with Mr Benjamin and he gave us a different number but we still couldn't reach you. We would refer this matter to the RMCS department. However, they require the cell number which you registered with and the account number. Kindly respond to us at *** and quote your reference number: ***/GO.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
We tried contacting you but we couldn't reach you on this number: ***
Please be advised we have liaised with Mr Benjamin and he gave us a different number but we still couldn't reach you. We would refer this matter to the RMCS department. However, they require the cell number which you registered with and the account number. Kindly respond to us at *** and quote your reference number: ***/GO.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Edgars's reply08 Sept 2015, 15:11
Official
Hello Shanny32,
We tried contacting you but we couldn't reach you on this number: ***
Please be advised we have liaised with Mr Benjamin and he gave us a different number but we still couldn't reach you. We would refer this matter to the RMCS department. However, they require the cell number which you registered with and the account number. Kindly respond to us at *** and quote your reference number: ***/GO.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
We tried contacting you but we couldn't reach you on this number: ***
Please be advised we have liaised with Mr Benjamin and he gave us a different number but we still couldn't reach you. We would refer this matter to the RMCS department. However, they require the cell number which you registered with and the account number. Kindly respond to us at *** and quote your reference number: ***/GO.
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***