1 reviews | Active since May 2015
purchase return
A bad Attitude spoiled my purchase return this morning. All the items that I purchased yesterday was returned in the exact same condition as we bought it yesterday from the grove. The purchase slip was included as per your t's & c's to do a return. We were told that we cannot return the socks as they have been worn!! (But actually the were NOT!) So I was accused of lying when I tried to return the purchase! I did not appreciate that at all. I am a good, paying, loyal edgars customer and I refuse to be treated this way! After a aggravated and extremely disturbing dispute for about 10 minutes I was helped. Me and my partner have taken it into serious consideration to close both our accounts.
Our attempt to contact you at 02:21 PM was unsuccessful.
Thank you for raising your apprehensions with us. Please note our refund and exchange policy is part of the service we render to our customers, thus the store manager was notified of this query as it could have been handled in a different light. We assure you measures will be taken to avoid the re-occurrence of ti=his nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
Our attempt to contact you at 02:21 PM was unsuccessful.
Thank you for raising your apprehensions with us. Please note our refund and exchange policy is part of the service we render to our customers, thus the store manager was notified of this query as it could have been handled in a different light. We assure you measures will be taken to avoid the re-occurrence of ti=his nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,