Purchase of R650 went off my credit card twice - struggeling 6 months to get it back

<p>I bought makeup from Clearwater mall on 13/07/16 for the amount of R650. The transaction declined due to a machine error, and the salesperson tried again and it went through, but the declined transaction also went off my card (FNB Discovery Credit Card).</p> <p> </p> <p>I have reported the case with the manager GADI GABE at the Cradlestone mall branch with NO SUCCESS in 6 months. Everytime I get there she takes all my details again, always has an excuse of why the case was not processed yet and NEVER gets back to me. I have visited the store about 6 times regarding this matter since July 2016. Never could she give me any proof that she has reported the case. And everytime I get there I have to wait about 20 minutes to see her.</p> <p> </p> <p> </p>