1 reviews | Active since Nov 2012

21 Jul 2016, 11:02

Purchase Good taste Travel

<p>My wife received a call Feb-2016 from Edgars trying to convince her to agree - she did not agree to avove subject</p> <p>She called Edgars back in Feb / Mar to inform Edgars to cancel the subscriptions as it was not agreed to</p> <p>02-Jun - I contcated Edgars via mail to cancel the necessary </p> <p>09-Jun - Again contacted Edgars to cancel the necessary </p> <p>21-Jun - received email from Nokuthula Nhlapho Customer Services Administrator | | Edcon Financial Services Telephone +27 86 ********** | Fax | Email - informing that they will investigate and raise complaint and provide feedback - what luck nothing to date</p> <p>27-Jun - I informed Edgars i will contact OMBUDSMAN</p> <p>01-Jul - received email from Suzan Moemise Customer Services Administrator | Regional Credit Office Johannesburg | Edcon Financial Services Telephone +27 86 ********** | Fax 27 86 ********** | Email ********** informing me that my request has been escalated to senior management and accounts is awaiting their feedback - again no further feedback from Edgars</p> <p>21-Jul - I AGAIN forwarded an email to Edgars accounts informing then that the new statement amount owned for "Purchase Good Taste Travel" increased once again - no response nor any commitmnet from Edgars to resolve the issue </p> <p>Edgars is contravening Consumer Protection and Finanial Act's</p> <p> </p> <p>if no response received COB 22-Jul i will raise my complaints with the appropriate legal bodies</p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
Edgars
Edgars's reply22 Jul 2016, 11:55
Official

We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you regarding the Good taste and travel fee.

Please be advised at this point we cannot provide a time frame for resolution however we assure you the query will be resolved, Your patience will be highly appreciated.

Your reference number is ********** 504/GO.

Kind regards,
Edcon customer experience team,
***

's update16 Aug 2016, 16:29
Reviewer Update

Response from Edgars 22-July thereafter nothing it is nearly 22-August received another account from Edgars for something that was not agreed to.... Edgars leave me no other choice but to report the matter to the OMBUDSMAN. ..