HL
Hui-Ying Li

1 reviews | Active since Aug 2016

07 Aug 2016, 19:41

Purchase Good Taste and Travel Eve

<p>Edgars has been deducting on my account for something called "Good Taste and Travel Eve", since February of this year. I have called into customer services numerous times and have been transferred to virtually every manager available and have visited the store in person to complain about this matter in question. I have not signed up for this service and am not part of the VIP club and have made countless requests to have this removed from my account and refunded for the deductions made each month without my consent. If this matter is not dealt with in haste, I will be forced to either halt further payments, cancel my account with Edgars or take this matter to the Ombudsmen Association.</p> <p><br />I have been a loyal customer and am very dissatisfied with the lack of service provided in solving this problem and am angered that this is negatively affecting my credit record. Furthermore, I have seen numerous complaints laid by other customers with the same problem and am concerned that this is **** that will lead to further litigation actions having to be taken.</p>

0
Replies (1)
Edgars
Edgars's reply13 Sept 2016, 10:38
Official

We must apologise for the delayed response.

Please be advised your account has been credit with the respective amount regarding Good taste and travel this will on your September 2016 statement . We must apologise for the inconvenience and frustration caused.

Your reference number is ***/GO

Kind regards

Edcon Customer Experience Team

***