Publicly Humiliated
Last night I was at the Greenacres shopping centre in Port Elizabeth. When I walked into Edgars I forewarned the security guard that something in my handbag seems to be setting off the security scanner when I walked into Woolies earlier. Anyways he was fine about it and nothing went off when I walked in. When it came to me leaving the scanner started beeping as I walked out and the other security guard wanted to know what's in my handbag. So on the floor I sat taking out my stuff out of my handbag in front of these male security guards to discover it was make-up I'd bought there a week back for which they failed to remove the barcode. I felt like an absolute ******** when I was then asked where the receipt was and I told him probably at home. Another security guard who knows me very well there told him no it's not me it's Edgars who never took off the barcode. I was so publicly humiliated and embarrassed being made out to feel like a ******** for something they did wrong.
We have escalated the complaint to the Edgars Greenacres management to address as our valued customer is not happy that you were treated like a ******** in store due to the bar code that was not previously removed on the item that was purchased in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Greenacres management to address as our valued customer is not happy that you were treated like a ******** in store due to the bar code that was not previously removed on the item that was purchased in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Greenacres management to address as our valued customer is not happy that you were treated like a ******** in store due to the bar code that was not previously removed on the item that was purchased in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Greenacres management to address as our valued customer is not happy that you were treated like a ******** in store due to the bar code that was not previously removed on the item that was purchased in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,