V&WC
V & W Carlson

1 reviews | Active since Dec 2014

27 Aug 2015, 12:13

PUBLIC WARNING - NO free gift when order online

I ordered Thierry Mugler Alien perfume online, as it came with two mini's (6ml EDT & EDP).<br> My order was just delivered today with NO minis!!!!!! There is no contact number to phone and query this, and my order does not indicate anywhere that the minis was not delivered, so if I go to return it at an Edgars branch, they will not return it without proof that I did not receive the minis!! If you guys had no more stock left, surely you should have phoned to confirm if I still want it, or at least indicate on the delivery sheet that no stock was available!!!! <br> <br> I want this sorted out asap, as it is unfair that I have to pay for something that I did not receive!! I want to either get my minis, or I want the order returned and refunded. Hope to hear from you soon!!

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Replies (1)
Edgars
Edgars's reply31 Aug 2015, 13:05
Official
Hello 14vcarlson,


Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.

Kindly be advised that your query has been forwarded to our online team to look into and assist with.

Feedback will then be provided to you.

The reference for your query is as follows: ***/GO

Thank you for your patience and continued support.

Kind regards,
Edcon customer experience team,
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