PUBLIC WARNING - DO NOT ORDER ONLINE!!!!!

I had another horrible experience with the Red Square online bunch! Ordered Clinique products, and when it arrived, my eye pencil was brittle and could not be used. The point breaks, and it's impossible to apply. The return slip CLEARLY states that it can be exchanged or refunded from EDGARS, or Red Square stores. So I rushed to East Rand Mall to get it done. The RUDE Clinique consultant (Sophie) told me in a very unprofessional manner that red square SKU numbers are not the same as Edgars numbers, so she can't do it. I demanded to speak to the manager, as my returns form clearly states that it can be returned at Edgars. Pule then showed up, telling me that I can take the 'tester' of the same product, and then some day when I get to a red square I can get a refund for the broken pencil. After he left the counter, Sophie refused to give me the tester, stating that I should BUY another pencil from her, and then go to a red square some day to exchange the broken one!! SUCH unprofessionalism! The closest red square is in another town!! I will not drive all that way!! I want the broken item collected and replaced, or a refund!!!