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It appears Leone Manneson did not understand my orginal post regarding points on my thank you card that I was unable to use. As I originally explained, I responded to a promotion that Edgars had run in December & when I tried taking up this offer of thank you points that they allocated to my account (NOT though purchases - it was a promotional allocation of points) I was unable to use them. Leone's poor explanation was to tell me that it was a return I had made on 6 Dec 2014 & that was why the points were not available. As per her suggestion I followed up in store &NO returns were made on that date. So the question remains: WHY was I not able to use the points Edgars had allocated as a promotion, Leone, & why did I have to waste 45 minutes trying to sort this out? I asked you for feedback via email which you failed to provide but yet you are meant to be in \customer services". Seems you're working in the wrong department..."""