Proof of purchase or refund

Item: Edgars
Rating: 2
Author: Vuyi N

There was a fee of R60 being charged on my account. I wasn't aware of it, when I became aware of it I asked what it was for I was told it was VIP membership that I had purchased. I asked them to stop the charges which they did and then I asked that I be provided with proof that I indeed purchased this VIP membership or be refunded all the R60 that I have paid so far, but since today I haven't received that proof or my refund. When I make calls I'm being told they are waiting on the sales department everytime.

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Replies (1)

Edgars's replyOfficial

17 Feb 2016, 11:42

Hello VuyisileNhlapo,

Thank you making contact with us.

Please be advised your query is referred to our regional credit office management to confirm if there is any feedback from the sales department regarding the proof of purchase request. Feedback confirming resolution will be provided to you shortly.

Please find below reference number for this query:
***/GO

Should you need any further assistance please do not hesitate to contact us on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

Edgars's reply17 Feb 2016, 11:42

Official