AJ
Alf J
1 reviews | Active since Mar 2014
19 Feb 2016, 16:08
Proof of purchase
Kindly provide the proof of purchase for a Vodafone 785 purchased on 25/2/2015. According to Edgars Insurance I have a one year warranty on the phone, however I find it unacceptable to visit the branch (Newtown) where I purchased the phone in order to claim under the warranty or insurance policy. Kindly assist.
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Edgars's replyOfficial
22 Feb 2016, 12:40Hello Alf.J,
Our attempts to contact you today at 12:37 PM have been unsuccessful. Thank you for bringing this matter to our attention. Kindly note if you want the cell phone to be repaired under warranty you will need to visits the store of purchase to obtain a duplicate receipt. Alternatively if you want to send the cell phone for repairs under your insurance you can visit any store.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 12:37 PM have been unsuccessful. Thank you for bringing this matter to our attention. Kindly note if you want the cell phone to be repaired under warranty you will need to visits the store of purchase to obtain a duplicate receipt. Alternatively if you want to send the cell phone for repairs under your insurance you can visit any store.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Edgars's reply22 Feb 2016, 12:40
Official
Hello Alf.J,
Our attempts to contact you today at 12:37 PM have been unsuccessful. Thank you for bringing this matter to our attention. Kindly note if you want the cell phone to be repaired under warranty you will need to visits the store of purchase to obtain a duplicate receipt. Alternatively if you want to send the cell phone for repairs under your insurance you can visit any store.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 12:37 PM have been unsuccessful. Thank you for bringing this matter to our attention. Kindly note if you want the cell phone to be repaired under warranty you will need to visits the store of purchase to obtain a duplicate receipt. Alternatively if you want to send the cell phone for repairs under your insurance you can visit any store.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***