NM
Nthabiseng M
1 reviews | Active since Mar 2018
12 Apr 2019, 10:08
Promotional wifi being charged without consent
I've been getting alot of missed calls from ********** 120 and finally today I decided to answer it. It was a lady who said she was calling on behalf of Edgars saying they are running a promotion of giving customers data free of charge for 30 days and if you're happy with the service then you can subscribe with them and they will add the amount onto the Edgars account. The lady said I'll receive a text afterwards confirming this but now I received a sms saying my wifi direct will be charged at R78 yet I didn't receive anything . Just saw other people complaining that they are being charged for something they didn't agree to so can you please make sure I'm not charged for this as I didn't agree to it.
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Replies (1)Edgars's replyOfficial
12 Apr 2019, 16:22Dear Nthabiseng
Thank you for making contact with us regarding the billing on your account .
Kindly note that we have checked on your account today and there are no charges as yet. Should you receive a statement which has this charge on it please contact us immediately for a cancellation .
***/GO
Kind regards
The Edgars Customer Experience Team
***
Thank you for making contact with us regarding the billing on your account .
Kindly note that we have checked on your account today and there are no charges as yet. Should you receive a statement which has this charge on it please contact us immediately for a cancellation .
***/GO
Kind regards
The Edgars Customer Experience Team
***
Edgars's reply12 Apr 2019, 16:22
Official
Dear Nthabiseng
Thank you for making contact with us regarding the billing on your account .
Kindly note that we have checked on your account today and there are no charges as yet. Should you receive a statement which has this charge on it please contact us immediately for a cancellation .
***/GO
Kind regards
The Edgars Customer Experience Team
***
Thank you for making contact with us regarding the billing on your account .
Kindly note that we have checked on your account today and there are no charges as yet. Should you receive a statement which has this charge on it please contact us immediately for a cancellation .
***/GO
Kind regards
The Edgars Customer Experience Team
***
