Promotional discount on 4th June- numerous queries

On 4th June I had selected to take up the discount campaign that was emailed to me as an Edgars card holder which offered me R 100 discount if I purchased more than R 500 with RED SQUARE online- voucher code CRC106 to be entered when checking out. This voucher was not deducted from my purchase price of R 595 and I immediately called the call centre the next morning to state this. The agent said they were aware of the problem and will get back to me. I called Red square call centre more than 8 times, even spoke to the team leader and a guy called Evan who PROMISED to return my call. What strikes as really poor service is further exaggerated by the fact that I emailed to follow up more than 12 times, most times receiving an automated reply stating they will response email ( yet to be received). this query is now 2 month old and all I get told is that RED SQUARE outsources these campaigns and aren't responsible for the voucher not working or discount not being validated. Certainly, if you are advertising to the consumer a discounted campaign, it is your responsibility to see this campaign through and offer an honest business value proposition. <br>