GB
Gavin B
1 reviews | Active since Mar 2009
18 Sept 2015, 11:53
Promised credits not passed and no accountability
THIS IS BEYOND RIDICULOUS!!! <br> <br> WAY TO THROW CUSTOMERS AWAY IN TOUGH ECONOMIC TIMES!!!<br> <br> I was promised some credits based on a previous Hellopeter complaint and then told they had been processed but would only reflect on my next statement (multiple written correspondence reflects), which they didn't. Now today they say they will not be passed.<br> <br> Both the accounts department and customer service promised me this resolution!<br> <br> I WILL NOT PAY THOSE AMOUNTS!! <br> <br> SHOCKING AND DISGUSTING CUSTOMER SERVICE EDCON!!!
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Edgars's replyOfficial
19 Sept 2015, 11:27Hello gavinb,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query has been forwarded to the accounts department to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query has been forwarded to the accounts department to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Edgars's reply19 Sept 2015, 11:27
Official
Hello gavinb,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query has been forwarded to the accounts department to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query has been forwarded to the accounts department to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***