Promise vs reality

I placed an order online with Redsquare on 26 October for an aftershave lotion which I could not find in the store due to no stock. The online promotional offer included 4 free sample fragrances of my choice. My order was delivered on 28 October with the incorrect order. I received a regular aftershave instead of the aftershave lotion. And I received 3 samples instead of 4. I emailed Redsquare customer services on 28 October. The auto-response indicates that I will get a response within 24 hours. First contact is only on 06 November at 09h36, more than a week later to say I can't be reached on my land line. I respond at 11h17 with my cell number as an alternative number. No response on the day. I received 2 missed calls this morning at 08h13 and 08h14 on my cell and then an email at 08h16 to say that I can't be reached on my cell. I acknowledge that the inability to reach me was my fault as I had stepped away from my phone for a few minutes. My concern is the apparent lack of urgency from customer services to resolve this with 1 email a week. This was my 1st online order and I have been an Edgars customer since 1991. What are you doing to do to make sure you don't lose my loyalty?