Professional Assistance to a customer by manager

Bought toughees school shoes at Edgars Three Rivers Mall,after 18 days the right shoe was cracked,took the shoes back cleaned them,as per their terms and conditions and that of toughees.They were used for their purpose and well taken care of,under 3months as per store,and under the 6months guarantee as per Toughees.Met with the manager shown the shoes and explained,and i was assisted professionally so,and exchange granted got a new pair of toughees again. #Blackfriday