Problems with Edgars
<p>Opened an account last year. Only to fimd that I'm being billed extra for Hospital, funeral, accident and family provider plan i wasn't even aware I had. Called cust service and was advised that I was called last year the day afterI opened the account. So u take it aswering a call these days says "sign me up for whatever plan you have." Requested transcripts last week and was sent enrolment slips. Requested the recording of the call.... Still waiting</p>
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Please accept our sincere apologies for any frustrations occurred due to this incident.
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Kind regards,
Customer Experience Team.
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Best regards,
Thank you for taking the time to send through an email to us.
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that your query is referred to our financial services management team to address. Feedback confirming resolution to your query will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,