1 reviews | Active since Apr 2015
problem still not sorted 5 months later !!
so after posting our complaint on hello peter we finally got some contact from edgars/edcon account team,we requested a closing statment and went to the store and paid the ammount on the stament - low and behold another statment was rceived for R279.42 - when we query this we are told that the statment we received was for feburary - what is going on in your account dept Edgars ?? how is it that you request a statment in May and receive one for Feb ?? again show how much your staff actually know... so i called the call centre advising that we are not willing to pay the ammount due to incompetance and inconviennce caused to us by Edgars spoke to [Email Removed] - [Email Removed] - David Mabolaaa - supervisor of admin dept and supervisor of accounts dept Magagula - please can this account be closed !!!!
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we are aware of your query and have forwarded your query for a follow up to be done, so final feedback can be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Best regards,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we are aware of your query and have forwarded your query for a follow up to be done, so final feedback can be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Best regards,