CS
Chrizelda S
1 reviews | Active since Mar 2020
02 Jun 2020, 15:17
Problem not rectified
I am getting very upset with Edgars. I have been calling Customer service, sending emails and even went into one of the stores and still my eft payment that I've made on the 24th of April is not reflecting on my account. I have explained my situation in all the emails I have sent and I was told it would be rectified for me, but still NOTHING!!! I would like someone to fix this problem, because it is now getting to the point where I feel that I must close my account with Edgars.
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Edgars's replyOfficial
02 Jun 2020, 16:55Good day Chrizelda S,
Thank you for bringing the matter to our attention.
As per telephonic conversation, kindly be advised that your payment has been allocated into your account and will reflect with 24hours.
Our sincere apologies for the inconvenience caused.
Your reference number is ***/GO.
Regards,
Edgar's Customer Experience Team
Thank you for bringing the matter to our attention.
As per telephonic conversation, kindly be advised that your payment has been allocated into your account and will reflect with 24hours.
Our sincere apologies for the inconvenience caused.
Your reference number is ***/GO.
Regards,
Edgar's Customer Experience Team
Best regards,
Edgars's reply02 Jun 2020, 16:55
Official
Good day Chrizelda S,
Thank you for bringing the matter to our attention.
As per telephonic conversation, kindly be advised that your payment has been allocated into your account and will reflect with 24hours.
Our sincere apologies for the inconvenience caused.
Your reference number is ***/GO.
Regards,
Edgar's Customer Experience Team
Thank you for bringing the matter to our attention.
As per telephonic conversation, kindly be advised that your payment has been allocated into your account and will reflect with 24hours.
Our sincere apologies for the inconvenience caused.
Your reference number is ***/GO.
Regards,
Edgar's Customer Experience Team
Best regards,