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Mtutuzeli D

1 reviews | Active since Mar 2016

28 Aug 2018, 18:01

Principal debit adjustment!!!

Can someone kindly explain principal debit adjustment, if I'm not mistaken 2 years back when I had paid up my account, or left it with -R2.25 at least that's what the statement said...so when I decided to use my account last month my statement came back...with this principal adjusted of 2.25 and a service fee of 23rand...what are these and why am I paying them???

N it's for money owed...why was I not officially informed that I owe u guys...coz by my calculations I had over paid so my account was cleared n at the same time could stay open...

0
Replies (2)
Edgars
Edgars's reply29 Aug 2018, 11:01
Official

Thank you for making contact with us regarding your account balance and the service fees that are being charged .

Please accept our apologies for the frustrations caused to you.

We have escalated your query to our accounts team for assistance and feedback will be provided to you.

***/GO

Kind regards

The Edgar's Customer Experience Team

Best regards,

MD
Mtutuzeli D's update12 Sept 2018, 16:21
Reviewer Update
"NCA, a maximum service fee of R 60,00 (plus VAT) may be levied to your account monthly. That means over a period of 12 months the service fee that may be charged against your account is R720,00 (plus VAT). Your agreement will be amended to reflect this service fee. The good news is that we have decided to apply a discretionary discount and only charge you an amount of R22.80 (incl. VAT) per month which is lower than the allowed service fee charge. We do however reserve the right to review and amend this fee from time to time. The discretionary discount will be impacted by any dishonoured payments. On your next purchase you will be requested to accept and agree to the amendments to your existing credit agreement alternatively you may accept telephonically if contacted by our Customer Service centre. If you do not agree to the above amendment, we reserve the right to terminate your account with notice as required under the NCA." Directly from ur website...I haven't signed or agreed to this why wasn't I informed??? And secondly why am I being billed ...when is my account gonna be terminated as I don't not agree to this amendment...