lG
lerato G
1 reviews | Active since Jul 2013
24 Jan 2017, 11:50
Price deception
<p>Display price sign under R110.00 </p> <p>Items diaplayed were less than R110.00 however there was a range of kids dress on that rail priced R175. Cashier that was helpful she went to confirm and she wanted to sell it at the displayed price however her colleagues who were rude and declined to authorise....they were very rude. Bottom line is that, due to their incompetence they displayed under wrong price display and don't have the decency to apologise instead they were rude as if it did that myself.</p> <p> </p> <p>Edgars management to teach staff customer service. More importantly treating consumers fairly!!! #edgars eastgate</p>
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Replies (2)
Edgars's replyOfficial
24 Jan 2017, 13:01We have escalated the price complaint to the Edgars East gate management to address as our valued customer is not happy that the sticker was different to the price at the till as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply24 Jan 2017, 13:01
Official
We have escalated the price complaint to the Edgars East gate management to address as our valued customer is not happy that the sticker was different to the price at the till as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
24 Jan 2017, 13:03We have escalated the price complaint to the Edgars East gate management to address as our valued customer is not happy that the sticker was different to the price at the till as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply24 Jan 2017, 13:03
Official
We have escalated the price complaint to the Edgars East gate management to address as our valued customer is not happy that the sticker was different to the price at the till as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,