1 reviews | Active since Oct 2016
<p>Mrs A H Croukamp passed away on the 22nd of February 2016 and we have let Edgars know that she has passed away and we even sent through the death certificate together with a copy of her ID document.</p> <p>Up and till today they still phone Mr. Croukamp with regards to the account to say that there is money outstanding on the account.</p> <p> </p> <p>Mrs. A H Croukamp has been listed on ITC. I do not understand how you can list a dead person. She will definitely not come back from the dead to pay the account.</p> <p> </p> <p>This money should be written off due to the fact that the account holder has passed away and that this account should be closed and marked as deceased.</p> <p> </p> <p>We phoned Edgars again this morning with regards to the account and they have given me the number for the deceased department but neither of the two numbers are working.</p> <p> </p> <p>I am highly discugusted and annoyed with Edgars in this regard.</p> <p> </p> <p>Regards</p> <p> </p> <p>Elaine</p>
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Edcon customer experience team,
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Best regards,
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance.
Your reference number ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
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