Possible ***** on Edgar's account

Hello

My elderly mom has been trying to settle her Edgar's account since last year. She has called, visited a store etc querying an amount she is not aware of purchasing so she can settle and close her account, with no joy.

I then messaged them on Facebook with said problem. After a number of days they emailed with the statement showing the purchase (which she already has as her statements are emailed to her)

All she wants is the proof of purchase so she can verify that it wasn't **********, then she can settle and close her account.

It is very frustrating and time consuming to deal with this company. They are now sending threatening letters to her which is not necessary. She cannot be expected to pay for an amount that could of been **********ly purchased on her account.