Possible *****

I last received my statement of account from the 15th of May 2020, thereafter they stopped. Without taking anything from that point until 24 October 2020 I continued to pay my account. According to my last statement in May, I owed Edgars R1145.

From the 18th May to 30 October 2020 I made the following payments:

18 May R150 01 July R150 15 July R150 18 July R150 07 Sept R150 24 Oct R300 Total R1050

According them, my current balance is R685, which does not make sense!!!!

According to Edgars they did not receive any payments I made in May and July. What makes it worse is that upon enquiry with their accounts division it came up that the contact details they had were not mine, both the cellphone number and the email. Note, my email account and the cellphone number have not changed for the past 13 years.

I requested that they send me the statement of accounts from May to September, they agreed, but nothing has come through.

My attempts of reaching them have not been a success because they are "experiencing technical problems" so their answering machine says.

This is frustrating!!!