POORLY MANUFACTURED TABLETS (VERSSED MOTION E 1.1)
<p style="color: #555555;">I'm very disappointed with Edgars who continue to sell poorly manufactured VERSSED MOTION E 1.1 tablets. Last year on the 23/09/2015, I purchased one of these tablets at the Edgars Centurion Mall store and upon opening the tablet, there was already a problem with its build-in keyboard (it was not typing certain letters and numbers). I then took the tablet back to Edgars Centurion Mall and was given a new one in terms of the warranty terms and conditions. The new tablet work for a few months and it started switching off even when fully charged. This happened to a point where the tablet was not switching on at all anymore, even when charged. Because the tablet was still under warranty, i recently went to Edgars Centurion Mall to hand in the tablet for repairs. Upon arrival, i was informed by one of the cellphone consultant that these tablets are having lots of problems. Meaning that many people are complaining about them not working well. The lady even told me that there were other tablets handed in for repair sthat were just sitting at the store and not sent for repairs. She said that the technical division was not collecting them for repairs. </p> <p style="color: #555555;">Clearly, the problem here is not the customer's handling of the product, but rather that there's a SERIOUS MANUFACTURING FAULT that requires the recalling of all these tablets and that customers be reimbursed their money. I'm very disappointed with Edgars that they did not do proper testing of these tablets before putting them in their stores for selling. I WILL BE REPORTING THIS TO THE CONSUMER COMMISSION IF EDGARS DOES NOT DO ANYTHING ABOUT THIS MATTER.</p>
Kindly note we tried contacting you telephonically at about 12:16 but we could not reach you. Firstly we would like to apologise for any frustrations occurred due to this incident. Please be advised as per terms and condition of the purchased mode. Please note that the handset has 7 days guarantee period and up to 12 months warranty. This means that if you experience any technical difficulties with the phone it can be returned to the store for further ***essments and can be exchanged with a new one should there be any technical faults found. However after 7 days the guarantee lapses and the store can only act as a facilitation point only this means that the store can ***ist with booking the phone for repairs The phone may take up to 6-8 weeks at the repair centre, this means that it can be delivered back to store with fault technical report. Kindly return the unit in question store so that it can be booked in for repairs.NB: Kindly return the faulty unit back in store so that the above mentioned process can be followed. Please find below reference number for this query: ***/GO. Should you need any further ***istance please do not hesitate to contact us on the number below. Kind regards, Customer Experience Team. Call Centre: ***
Kindly note we tried contacting you telephonically at about 12:16 but we could not reach you. Firstly we would like to apologise for any frustrations occurred due to this incident. Please be advised as per terms and condition of the purchased mode. Please note that the handset has 7 days guarantee period and up to 12 months warranty. This means that if you experience any technical difficulties with the phone it can be returned to the store for further ***essments and can be exchanged with a new one should there be any technical faults found. However after 7 days the guarantee lapses and the store can only act as a facilitation point only this means that the store can ***ist with booking the phone for repairs The phone may take up to 6-8 weeks at the repair centre, this means that it can be delivered back to store with fault technical report. Kindly return the unit in question store so that it can be booked in for repairs.NB: Kindly return the faulty unit back in store so that the above mentioned process can be followed. Please find below reference number for this query: ***/GO. Should you need any further ***istance please do not hesitate to contact us on the number below. Kind regards, Customer Experience Team. Call Centre: ***
