CJvR
Chantal Jansen van Rensburg
1 reviews | Active since Aug 2022
23 Oct 2022, 20:27
Poor ********* Management !
I bought a Original black Sissy boy Jeans From Edgars Canal walk . 4 weeks ago I took the Jeans back because the black of the jeans discoloured within 3 washes . I left my Jeans by the Branch manager Aisha as it was told to me to leave my Jeans there she promised to give me a Call and Send me a detailed Email on the process and keep me updated . I have been calling the branch every week , been leaving messages for Aisha or any manager to give me a call . They have my Jeans that I paid for . I expect someone to call me by the end of this week !
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Replies (2)
Edgars's replyOfficial
24 Oct 2022, 09:10Good morning Chantal,
Thank you for taking my call and I appreciate your time.
Please accept our sincere apologies for the poor service at our store.
The matter has been escalated to our store management team and final feedback on the resolution will be provided to you.
Thank you and take care.
Thank you for taking my call and I appreciate your time.
Please accept our sincere apologies for the poor service at our store.
The matter has been escalated to our store management team and final feedback on the resolution will be provided to you.
Thank you and take care.
Best regards,
Edgars's reply24 Oct 2022, 09:10
Official
Good morning Chantal,
Thank you for taking my call and I appreciate your time.
Please accept our sincere apologies for the poor service at our store.
The matter has been escalated to our store management team and final feedback on the resolution will be provided to you.
Thank you and take care.
Thank you for taking my call and I appreciate your time.
Please accept our sincere apologies for the poor service at our store.
The matter has been escalated to our store management team and final feedback on the resolution will be provided to you.
Thank you and take care.
Best regards,
Edgars's replyOfficial
27 Oct 2022, 09:59Good morning Chantal,
Trust you are well and keeping safe.
I have tried calling you however your number is on voicemail.
You can go into Edgars Canal Walk when you are ready and the store will credit you for the item.
We sincerely apologize for any inconvenience and frustrations this has caused you.
Should you require any further assistance, do not hesitate to contact us.
Thank you and take care.
Trust you are well and keeping safe.
I have tried calling you however your number is on voicemail.
You can go into Edgars Canal Walk when you are ready and the store will credit you for the item.
We sincerely apologize for any inconvenience and frustrations this has caused you.
Should you require any further assistance, do not hesitate to contact us.
Thank you and take care.
Best regards,
Edgars's reply27 Oct 2022, 09:59
Official
Good morning Chantal,
Trust you are well and keeping safe.
I have tried calling you however your number is on voicemail.
You can go into Edgars Canal Walk when you are ready and the store will credit you for the item.
We sincerely apologize for any inconvenience and frustrations this has caused you.
Should you require any further assistance, do not hesitate to contact us.
Thank you and take care.
Trust you are well and keeping safe.
I have tried calling you however your number is on voicemail.
You can go into Edgars Canal Walk when you are ready and the store will credit you for the item.
We sincerely apologize for any inconvenience and frustrations this has caused you.
Should you require any further assistance, do not hesitate to contact us.
Thank you and take care.
Best regards,