Poor Services for Cellphone Insurance Claim

About 2 weeks ago (28/02/15) I visited the Edgars Store in Canal Walk to lodge a claim for my cellphone that was ****** 2 days prior, the account and insurance is on my mothers name and I specifically ask if its possible for me to lodge the claim as I do not stay with my mother and it would be less stressful on her, I was advised that I can do so and I just needed a sworn statement from the SAPS briefly explaining what had happened in the above mentioned incident, at the time I did not have the necessary documents with me because the SAPS did not give me a sworn statement. Later in the new week, I sorted out the documents with the SAPS and decided to take the necessary documents to Adderely Street Edgars Branch because I am 8 months pregnant and cannot travel around, I do not have my own means of transportation and Adderely Branch is closer to where I reside, I was ill treated at that branch and told horribly to go back to Canal Walk as they do favors for their customers. yesterday (15/03/15) I made special arrangements to go back to Canal Walk where I was once again greatly disappointed and told I need a consent form from my mother before I can claim. I was not told this before!