1 reviews | Active since Oct 2012
Poor Service - Waste of Time and Money
A couple of months ago, I received a Call from edgars contact centre with regards to signing up for the Edgars VIP club, I signed up eventually. Since signing up, it is business as usual, i received absolutely nothing from the club (no vouchers, magazine or anything) today i called in to Edgars Customer care ***) from my Cell, the lady i spoke to clearly had no interest in assisting, she was mono-toned, morbid and lacks basic communication skills. she said she was going to put me through to the accounts department to cancel but i think she fell asleep - That is what lead me to writing this report. I WISH TO HAVE MY SO-CALLED VIP MEMBERSHIP CANCELLED!!!! and written confirmation of this as well. In addition, REFRAIN FROM MARKETING ANY PRODUCTS ME IN FUTURE, I WANT NO CALLS NOR MESSAGES FROM YOUR ENTITY!
We must sincerely apologise for the overall experience. That is certainly not the type of service that indicates our standards. Kindly note the club membership is cancelled and we assure all concerns raised did not fall on deaf ears. Corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the overall experience. That is certainly not the type of service that indicates our standards. Kindly note the club membership is cancelled and we assure all concerns raised did not fall on deaf ears. Corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***